dev.frontapp.comFront API Reference
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dev.frontapp.com
Maindomain:frontapp.com
Title:Front API Reference
Description:NAV shell Introduction Getting started Authentication Content type Limitations Resource aliases Dates Search parameters Response body structure Token Identity Get token identity Teams List teams Get t
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NAV shell Introduction Getting started Authentication Content type Limitations Resource aliases Dates Search parameters Response body structure Token Identity Get token identity Teams List teams Get team Add teammates Remove teammates Teammates List team Get teammate Update teammate List teammate conversations Inboxes List inboxes Create an inbox Get inbox List inbox channels List inbox conversations List inbox teammates Add teammates Remove teammates Channels List channels Get a channel Create a channel Update a channel Receive Message Import External Message Conversations Opening a conversation in Front List conversations Get conversation Update conversation Update conversation assignee List conversation inboxes List conversation followers List conversation events List conversation messages Comments Create comment List conversation comments Get comment List comment mentions Custom fields List custom fields Update a custom field Drafts Notes on Versioning List drafts within a conversation Creating a new draft as a new conversation Create a new draft as a reply Edit an existing draft Delete a draft Messages Opening a message in Front Get message Send new message Send reply Receive custom message Import message Contacts List contacts Get contact Update contact Create contact Delete contact List contact conversations Contact groups List groups Create group Delete group List contacts in a group Add contacts in a group Contact handles Add contact handle Delete contact handle Contact notes List contact notes Add a note Tags List tags Create tag Get tag Update tag Delete tag List tag conversations List tag children Create child tag Topics List topic conversations Rules List rules Get rule Events Event preview List events Get event Analytics Get analytics Exports Format List exports Get export Create export Responses List Responses Get response Shifts Shifts timezones Shifts Intervals List shifts Create a shift Get shift List shift teammates Add teammates Remove teammates Attachments Download attachment File upload Send multipart request Webhooks Setup Checking data integrity OAuth 1. Request authorization 2. Get an authorization code 3. Exchange authorization code 4. Use Refresh Token to obtain new tokens Create a developer account API reference Channels API Channel Sample Chat widget API documentation Plugin API documentation Plugin Sample Changelog Contact us Introduction Getting started You can create a new developer account by registering at this link . If you are already a Front customer, read our How to create and revoke API tokens guide for information on how to generate an API token, and get started with Front's API. Authentication GET /teammates HTTP / 1.1 Host : api2.frontapp.com Authorization : Bearer <token> You should replace " <token> " in the example above by your JSON Web Token. The API uses JSON Web Token to authenticate its user. You MUST send the token for each request in the Authorization header. The token MUST be preceeded by Bearer You can get your JSON web token directly from Front (go to > Plugins & API > API). Content type POST /channels/{channel_id}/messages HTTP / 1.1 Host : api2.frontapp.com Authorization : Bearer <token> Accept : application/json Content-Type : application/json {} The API is designed to communicate with your server using JSON. All responses coming from the API will send data in a valid JSON object. If you need to send data to the API, your request SHOULD set the Content-Type HTTP header to application/json . Some endpoints also support multipart requests for file upload. For more details about it, please check our multipart request documentation. Limitations Rate limiting By default, the API is limited to 100 requests in 60 seconds. If you need more, please contact us . Every response will contains three headers related to the rate-limiting: Example of a response to a request exceeding the rate limit. The client should wait 20s before resending the request. HTTP / 1.1 429 Too Many Requests X-RateLimit-Limit : 100 X-RateLimit-Remaining : 0 X-RateLimit-Reset : 1454450858 Retry-After : 20 Name Description X-RateLimit-Limit Maximum number of request allowed in the time window X-RateLimit-Remaining Current remaining number of requests in the current time window X-RateLimit-Reset Next timestamp when the number of remaining requests will be reset When the rate limit is exceeded, the server will respond with a 429 Too Many Requests HTTP code with the header Retry-After to tell you how many seconds you need to wait before you can retry the request. Additional Rate limiting Some resource intensive routes are subject to additional rate limiting to prevent strain on Front's infrastructure. This additional rate limit has a short TTL and only prevents sudden bursts of requests. The limit will depend on the resources needed to fulfill the request. Such routes have the header X-Front-Tier . If you are rate limited for such a route, you will receive the header Retry-After , even though X-RateLimit-Remaining may be greater than 0. This is because the limits do not affect each other. Please wait Retry-After seconds before safely retrying the request. If you experience any difficulties, please contact us . Individual resources By default, individual resources are private and the API does not let you interact with them nor with their content. However, a user has the ability to allow access to their individual resources from the API in their settings (cf: Settings > My preferences). Individual resources are accessible only to tokens that have been generated by Front. OAuth clients are not authorized to access them. Resource aliases You can refer to all the resources with their IDs. Alternatively, some resources can be accessed via a more human readable alias: Teammates can be identified with their email . Channels can be identified with their address . Contacts can be identified with one of their source and handle . Messages can be identified with their uid . If you want to use an alternative alias, you MUST prefix it with alt: and the name of the value used to identify the resource. Examples: alt:email:leela@planet-express.com for the teammate with the email address leela@planet-express.com . alt:address:@FrontApp for the channel with the address @FrontApp . alt:twitter:@leela for the contact having the twitter handle @leela . alt:phone:+12345678900 for the contact having the phone number +12345678900 . alt:uid:3b1q41d8 for the message with the uid 3b1q41d8 . Dates All dates in the Front API are encoded as a number representing Unix time: It is the number of seconds that have elapsed since 00:00:00 UTC, January 1st 1970. Since Front is based on events that can occur during the same second, all the timestamps include leap seconds with a precision of 3 digits: 1454453901.012 . Search parameters For some requests to get a large collection of resources, you can send search criteria in the query string via a parameter named q . Fetch all conversations deleted and assigned: GET /conversations?q[statuses][]=deleted&q[statuses][]=assigned HTTP / 1.1 Host : api2.frontapp.com Accept : application/json Authorization : Bearer <token> Search criteria for conversations Name Type Description statuses array (optional) List of the statuses of the conversations you want to list. Can be 'assigned', 'unassigned', 'archived' or 'deleted' Fetch all comment and assign events between Jan 25th, 2016 at 2:00 pm and January 25th, 2016 at 5:00 pm: GET /events?q[types][]=comment&q[types][]=assign&q[after]=1453730400&q[before]=1453741200 HTTP / 1.1 Host : api2.frontapp.com Accept : application/json Authorization : Bearer <token> Search criteria for events Name Type Description types array (optional) List of the types of events you want to list before number (optional) Timestamp of the max date of the events you want to list after number (optional) Timestamp of the min date of the events you want to li...
dev.frontapp.com Whois
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